FEES
- in US Dollars (USD); and - subject to change prior to you completing an Order without notice. - (Payment obligations) Unless otherwise agreed in writing, you must pay the fees for the Services in the amounts set out in your Order (Fees), at the time of placing an Order.
- (GST) Unless otherwise indicated, amounts stated on the Website do not include GST. In relation to any GST payable for a taxable supply by us, you must pay the GST subject to us providing a tax invoice.
- (Card surcharges) We reserve the right to charge credit card surcharges in the event that payments are made using a credit, debit or charge card (including Visa, MasterCard or American Express).
FAILURE TO PAY
If you do not pay for any Services on or before the due date for payment:
- you must pay us interest at the rate of 12% per annum on each amount outstanding, from the due date for payment to the date on which the payment is received by us.
- we reserve the right to suspend all or part of the Services indefinitely until we receive the amount owed.
CANCELLATION
We reserve the right to cancel your order for any reason, and will notify you of this as soon as possible. Where payment has already been debited, if you have not breached any of these terms, the full amount will be credited back to your original method of payment.
ONLINE PAYMENT PARTNER
We use third-party payment providers (
Payment Providers) to collect payments for Services. The processing of payments by the Payment Provider will be, in addition to these terms, subject to the terms, conditions and privacy policies of the Payment Provider and we are not liable for the security or performance of the Payment Provider. We reserve the right to correct, or to instruct our Payment Provider to correct, any errors or mistakes in collecting your payment. To the maximum extent permitted under applicable law and our agreement with our Payment Provider, we will not be liable for any acts or omissions of the Payment Provider, including in relation to any fault or error of the Website or any issues experienced in placing Orders.
PRICING ERRORS
In the event that we discover an error or inaccuracy in the price at which your order was purchased, we will attempt to contact you and inform you of this as soon as possible. You will then have the option of purchasing your order at the correct price, or cancelling your order. If you choose to cancel your order and payment has already been debited, the full amount will be credited back to your original method of payment.
REFUNDS, SERVICES OF AN UNACCEPTABLE QUALITY
Refunds for Services will only be accepted if we agree to them in writing, or if the Services are not of an acceptable quality and you comply with the provisions of this clause 3.6:
- (Proof of Purchase) As a condition precedent to us considering any refund or exchange, you must be able to provide valid proof of purchase of the Services you seek a refund or exchange for.
- (Change of mind refunds) We do not offer refunds for change of mind.
- (Not of acceptable quality) The following process applies to any Services you believe are not of an acceptable quality:
- If you believe a Service is not of an acceptable quality, please contact us using the details provided on our Website with a full description of the issue (including any screenshots or other evidence, if possible).
- If we determine in our reasonable opinion that a Service is of an acceptable quality, or is unacceptable due to misuse, or failure to take reasonable care, we will refuse your refund.
- If we determine that the Service is of unacceptable quality, you will be credited the full amount paid in respect of the time during which the issue affected your Service, and you may request a refund or store credit. All refunds will be credited back to your original method of payment unless you request otherwise and we approve this request.
- If you fail to comply with the provisions of this clause 3.6(c) in respect of a Service, we may, in our absolute discretion, issue only a partial refund or no refund in respect of that Service.
- Nothing in this clause 3.6(c) is intended to limit or otherwise affect the operation of any of your rights which cannot be excluded under applicable law.